“Leadership and learning are indispensable to each other"

- John F. Kennedy

20 - ONE Day

Leadership Essential Courses

For Individual Contributors, Managers & Leaders

For all Business Units, For all Organizations

Emotional Intelligence & Stability


Course Objectives

Helps participants to:

Understand the concept of Emotional Intelligence (EI) and the benefits of using it

Recognize and work on their emotional reactions to events and people

Use 4 criteria to manage relationships and work collaboratively

Integrate EI into their daily thinking and working

Become Self Aware and self reflective

Become more accountable to self, people and situations around

Work collaboratively under all circumstances and deliver results

Use emotional stability to improve health

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Primary Leadership Essential Developed –

EMOTIONAL INTELLIGENCE

Secondary Leadership Essentials Focussed On -

Self Awareness, Accountability, Collaboration

Course Format – CLASSROOM

Course Content

Become Self Aware

Know own reaction buttons

Flexibility in all situations

Maintain emotional strength and build credibility

Display Accountability

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Being Agile & Adaptable


Course Objectives

Helps participants to:

Understand the various forms of agility and adaptability quotients

Act promptly on tasks assigned

Figure out own ways to come up with solutions for problems

Act decisively in ambiguous situations

Quickly learn from mistakes and re-work

Adapt to changing situations and deliver results

Display emotional strength during adverse situations

Build in efficiency to respond to nonstop change

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Primary Leadership Essential Developed –

AGILITY & ADAPTABILITY

Secondary Leadership Essentials Focussed On -

Accountability, Result Orientation, Emotional Stability, Decisiveness

Course Format : CLASSROOM

Course Content

Understand own agility quotient

Focus on results

Flexibility in all situations

Maintain emotional strength

Relation between Efficiency and Effectiveness

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Being Result Focussed


Course Objectives

Helps participants to:

Prioritize and meet deadlines

Complete all assigned tasks with minimal supervision and instruction

Not make excuses for errors and work on mistakes

Increase participation with team and organization

Fulfil commitments made to peers, co-workers and supervisors

Take decisions without delay and deliver results

Work on Job responsibilities, Link responsibilities and System responsibilities

Develop personal strategies for improving the accountability quotient

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Primary Leadership Essential Developed –

ACCOUNTABILITY / OWNERSHIP

Secondary Leadership Essentials Focussed On -

Accountability, Collaboration, Decisiveness, Customer Focus

Course Format – CLASSROOM

Course Content

Prioritization

Commitments fulfilment

System Accountability

Result Attitude

Decision Making

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Plan, Prioritize & Execute


Course Objectives

Helps participants to:

Understand the barriers of effective planning

Plan and execute tasks in a timely manner

Work towards time bound goals with minimum supervision and instructions

Able to differentiate between importance and urgency of a task and accordingly plan the day

Become accountable to the deliverable and deliver

Work on short term and long term goals simultaneously without any confusion

Manage the tasks within given time and deliver

Appreciate the importance of planning for success
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Primary Leadership Essential Developed –

PLANNING & PRIORITIZATION

Secondary Leadership Essentials Focussed on -

Result Orientation, Accountability, Decisiveness

Course Format – CLASSROOM

Course Content

Understand own planning style

The Planning Vs Time Relationship

Set Goals and be result oriented

Be more accountable

Own Barriers of Planning and tools to overcome them

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Being Result Focussed


Course Objectives

Helps participants to:

Identify the components of results orientation

Describe the relationship between workplace culture and results

Differentiate between results and achievement

Develop action orientated goals

Review the effectiveness of planning

Develop a results orientated mindset

Evaluate personal effectiveness

Develop personal strategies for improving results orientation
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Primary Leadership Essential Developed –

RESULT ORIENTATION

Secondary Leadership Essentials Focussed On -

Accountability, Collaboration, Integrity, Customer Focus

Course Format – CLASSROOM

Course Content

Personal Effectiveness

Goal Setting – Long Term & Short Term

Flexibility in all situations

Result Attitude

Display Accountability

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Influence for Action


Course Objectives

Helps participants to:

Influence people to take actions for results

Sell business ideas using multiple methods

Capture people’s attention, change their perspectives and make things happen

Express self with enthusiasm and conviction defeating the doubt in other person’s mind

Understand people’s motivations, needs and concerns and gain their commitments

Maintain open and continuous communication with others

Identify key stakeholders and influence them for approval

Use the power of expressions and gestures to influence


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Primary Leadership Essential Developed –

INFLUENCING

Secondary Leadership Essentials Focussed On -

Assertive Communication, Emotional Stability, Conflict Resolution

Course Format – CLASSROOM

Course Content

Own style of communication

Others’ styles of communication

Self & Others’ motivators

Confidence and conviction in selling ideas

Influencing Techniques

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Negotiate for a WIN:WIN


Course Objectives

Helps participants to:

Understand the Quantitative & Qualitative elements of negotiation

Identify strategies on which to base a negotiation that will sail through

Work on the common negotiation mistakes

Prepare and plan for a negotiation table

Use multiple Walk-Aways to get a Win:Win

Know the hot buttons that needs to be addressed

Learn how to negotiate and build bridges, not burn them for a long lasting benefit

Use negotiation as a powerful tool to make people deliver results
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Primary Leadership Essential Developed –

NEGOTIATION

Secondary Leadership Essentials Focussed On -

Influencing, Emotional Stability, Communication, Collaboration

Course Format – CLASSROOM

Course Content

Negotiation Styles

Zone of possible agreements

Knowing People

Building Relationships

Need to Collaborate

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Communicate to Influence


Course Objectives

Helps participants to:

Inspire people around you and bring out the best

Influence people for taking action

Structure messages that inspire the audience to take action

Maintain a good line of communication with peers and managers

Write impactful emailers to stakeholders

Command trust and credibility through the sheer power of communication

Run productive meetings

Cultivate a personal leadership and communication style for business results

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Primary Leadership Essential Developed –

EFFECTIVE COMMUNICATION

Secondary Leadership Essentials Focussed On -

Influencing, Presentation, Selling Skills

Course Format – CLASSROOM

Course Content

Building Confidence while communicating

Understanding own communication style

Influencing people for action

Writing powerful e-mails

Conducting Productive Meetings

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Take Powerful Decisions


Course Objectives

Helps participants to:

Understand the characteristics of a good and a bad decision maker

Use appropriate analysis and take timely decisions

Use creative and critical thinking techniques to take decisions

Take decisions in groups

Be strong and stay put on decisions taken

Learn how analysis paralysis delays decision making

Avoid common decision making pitfalls

Be result focussed
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Primary Leadership Essential Developed –

DECISION MAKING

Secondary Leadership Essentials Focussed On -

Accountability, Emotional Strength, Result Orientation

Course Format – CLASSROOM

Course Content

Types of Decision Makers

Visualization and Clarity

Creative Thinking & Critical Thinking

Conviction and Confidence

Decision Making Tools

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Present to Impress & Influence


Course Objectives

Helps participants to:

Prepare the content, context and delivery

Analyse the audience and present accordingly

Use the power of words, voice, gestures to create an impact

Handle objections smoothly

Convert information into impressive inspiration for audience to take action

Use the structure and process of presentation for impact

Take ownership of the audience and build a bond

Build an attitude for presenting
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Primary Leadership Essential Developed –

PRESENTATION

Secondary Leadership Essentials Focussed On -

Result Orientation, Influencing, Assertive Communication, Customer Focus

Course Format – CLASSROOM

Course Content

Presentation Fundamentals

Body Language

Audience Understanding

Conviction and Confidence

Influence for Action

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Resolving Conflicts


Course Objectives

Helps participants to:

Identify factors that create conflicts in the workplace

Use behavioural styles to avoid conflicts

Exercise listening skills as a tool to avoid a conflict

Implement a process with viable solutions to resolve a conflict

Use techniques of powerful conversation and questioning to mitigate conflicts

Work on the stress created through conflicting minds and situations

Maintain emotional strength and manage conflicting thoughts

Build an open mind that welcomes conflicts
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Primary Leadership Essential Developed –

CONFLICT RESOLUTION

Secondary Leadership Essentials Focussed On -

Decisiveness, Accountability, Influencing

Course Format – CLASSROOM

Course Content

Listening as a fundamental principle

Emotional Intelligence

Audience Understanding

Collaboration at Work

Inform, Impress and Influence

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Being Customer Focussed


Course Objectives

Helps participants to:

Realize and appreciate the importance of being customer focussed

Use the self and organizational Brand Promise

Deliver internal service within the organization customers

Enable memorable customer experiences by delivering on the value chain ‘The Magic of Service(MOS)’

Work on inter departmental conflicts

Become collaborative in thoughts, words, actions

Manage an emotional an stress balance while delivering to the promise

Convert Objections to Opportunities for the customer
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Primary Leadership Essential Developed –

CUSTOMER FOCUS

Secondary Leadership Essentials Focussed On -

Collaboration, Influencing, Result Orientation, Problem Solving

Course Format – CLASSROOM

Course Content

Listening as a fundamental principle

Emotional Intelligence

Audience Understanding

Collaboration at Work

Inform, Impress and Influence

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Collaborate for the Maximum


Course Objectives

Helps participants to:

Appreciate the rate of return for working collaboratively

Build Consensus among team members

Find opportunities and solve problems

Understand people’s working styles and flex accordingly

Build trust and belief in people while working together

Manage the emotions and stress positively while collaborating

Generate a group result

Become more approachable and move from task
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Primary Leadership Essential Developed –

COLLABORATION

Secondary Leadership Essentials Focussed On -

Emotional Strength, Customer Focus, Conflict Resolution

Course Format – CLASSROOM

Course Content

Know People

Emotional Intelligence

Build Relationships

Trust in teams

Solve Problems

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Being Creative & Critical


Course Objectives

Helps participants to:

Use facts and data to think on decisions

Allow people to express feelings and thus generate a collective decisions

Look at a situation positively and rationally think

Think critically and have PLAN B ready

Work on contingencies and mitigate them

Come up with alternate thinking that makes decisions wholistic

Use the power of brainstorming with team

Promote ideation in self and in the team

Be able to direct discussions towards a conclusive decision
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Primary Leadership Essential Developed –

CREATIVE & CRITICAL THINKING

Secondary Leadership Essentials Focussed On -

Decisiveness, Accountability, Influencing

Course Format – CLASSROOM

Course Content

Data driven decisions

Thinking out of the box

Influence thinking and action

Build accountability from the thinking stage

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Leaders as Entrepreneurs


Course Objectives

Helps participants to:

Face challenges without getting bogged down

Work with new ideas and will be able to solve problems

Take charge of situations and see it through

Be a highly dependable player

Be innovative in thoughts and actions

Stretch and become accountable to the system going beyond the job deliverables

Use strategy and direction to deliver organizational results

Become flexible and manage change embracing the associated risks
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Primary Leadership Essential Developed –

ENTREPRENEURIAL ORIENTATION

Secondary Leadership Essentials Focussed On -

Emotional Strength, Customer Focus, Conflict Resolution

Course Format – CLASSROOM

Course Content

Know People

Emotional Intelligence

Build Relationships

Trust in teams

Solve Problems

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Delegate to Empower


Course Objectives

Helps participants to:

Describe the value of delegation

Work on the recognized barriers to successful delegation

Effectively delegate step by step

Work on the systemic and person wise pitfalls of ineffective delegation

Choose the right person for the right task

Use the WILL X SKILL matrix to delegate

Use the power for questioning and conversations to monitor delegation effectiveness

Build a culture of motivated team members

Give feedback and appreciate helping the team member improve and grow
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Primary Leadership Essentials Developed –

DELEGATION

Secondary Leadership Essentials Focussed On -

Collaboration, Influencing, Motivating People and Accountability

Course Format – CLASSROOM

Course Content

Know People

Emotional Intelligence

Build Relationships

Trust in teams

Solve Problems

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Motivated and Connected


Course Objectives

Helps participants to:

Understand the team members

Work on the motivators of each team member

Empower team members based on their interests

Map Self to Team Member’s motivation matrix

Build a collaborative culture in the team where each member supports the rest

Listen well and appreciate the team member

Give effective feedback that will develop the team member

Communicate business deliverable expectations clearly

Offer the Big Picture to the team member on how his/her contribution impact the BU
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Primary Leadership Essential Developed –

MOTIVATING PEOPLE

Secondary Leadership Essentials Focussed On -

Collaboration, Influencing, Listening, Appreciation and Feedback

Course Format – CLASSROOM

Course Content

Know People

Emotional Intelligence

Build Relationships

Trust in teams

Solve Problems

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Building Teams


Course Objectives

Helps participants to:

Understand the characteristics of a successful team

Understand the importance of team building

Offer bullseye feedback and appreciate work

Use Team Power for maximum productivity

Conduct crucial conversations with types of team members

Build Trust as a culture in the team

Make each team member deliver to the fullest potential by identifying individual strengths

Establish clear defined goals and develop a plan of action to achieve them
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Primary Leadership Essential Developed –

BUILDING TEAMS

Secondary Leadership Essentials Focussed On -

Collaboration, Influencing, Appreciation and Feedback, Team Accountability

Course Format – CLASSROOM

Course Content

Team Member Understanding

Effective Feedback and Appreciation

Crucial Conversations

Building Trust

Effective Communication

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day




Managing Change


Course Objectives

Helps participants to:

Understand the Fundamentals of change

Identifying the misconceptions of change

Understand the benefits of change

Promote a successful change

Use the Change process in a step by step manner

Motivate employees to embrace change

Recognize and work on the obstacles of change

Manage the people and process impacts

Learn methods to cope up with uncertainty
Manage the new beginning

Look at change as an opportunity for growth
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Primary Leadership Essential Developed –

CHANGE MANAGEMENT

Secondary Leadership Essentials Developed -

Accountability, Influencing, Assertive Communication, Decisiveness

Course Format – CLASSROOM

Course Content

Change Management

Communicating Change

Influencing

Emotional Intelligence

Adapting and Adopting to a new beginning

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Experience Band: 3 - 15 years

Group Size: 10 to 20 people

Course Length: 1 Day




Building Integrity


Course Objectives

Helps participants to:

Show discretion when dealing with personal and sensitive information

Adhere to a set of core values that are represented in decisions and actions

Present factual information appropriately

Keep promises and commitments made

Apply rules and regulations in a consistent, unbiased manner

Refrain from behaviour that leads to conflict of interest

Avoid misrepresenting self or use position or authority for personal gain

Uphold personal integrity at all times and situations
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Primary Leadership Essential Developed –

INTEGRITY

Secondary Leadership Essentials Focussed On -

Emotional Stability, Accountability, Building Teams

Course Format – CLASSROOM

Course Content

Own Core Values

Organization Core Values

Factual Communication

Discipline at Work

Valuing Differences

Course Delivery Details

Target Audience: Individual Contributors, Managers, Leaders

Group Size: 10 to 20 people

Course Length: 1 Day